Terms of Service

These Terms of Service ("Terms") form the contract between you and FLOOR 1 LTD (a private company limited by shares registered in Scotland under company number SC620538, trading as Floori) for your use of flooronepro.com and the Floori application (collectively, the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Your account and eligibility

You must be at least 18 years old to enter into these Terms on your own behalf. If you are 13 to 17, a parent or legal guardian must read and accept these Terms with you and remain responsible for your activity. Children under 13 may not use the Service. You are responsible for keeping your credentials confidential and for everything that happens under your account.

You agree to give us accurate registration information, to keep it up to date, and not to impersonate anyone or misrepresent your affiliation. We may suspend or terminate accounts that violate these Terms, our Acceptable Use Policy, or applicable law.

2. The Service

Floori is an AI material preview tool. Given a brief and your photographs, it generates candidate images and reveal reels showing how a different floor, wall or splashback material might look in your room. We do not sell, ship or install building materials. We do not provide contractor services. Floori outputs are creative previews intended to support your decision-making, not professional design, engineering, structural, electrical or moisture-management advice.

3. Subscriptions, credits and billing

Paid plans are sold by recurring subscription billed monthly or annually in advance. One-time credit packs are available for purchase outside of a subscription. Prices, included credits and feature limits are as published on flooronepro.com/pricing at the time you place your order. All prices are in US dollars unless explicitly stated.

Credits are a service usage allowance. They are not money, are not redeemable for cash, cannot be transferred between accounts, cannot be refunded once consumed, cannot be used to pay anyone other than FLOOR 1 LTD, and have no value outside the Service. Subscription credits expire at the end of each billing period; one-time pack credits roll over while your account is active.

Auto-renewal. Subscriptions auto-renew at the end of each billing period using the payment method on file. You authorise us, through Stripe, to charge that payment method until you cancel. You can cancel at any time from Billing or the Stripe customer portal. Cancellation takes effect at the end of the current period; you keep access until then.

Refunds are governed by our Refund Policy. Tax is added where required by your billing country.

4. Your content

You retain all ownership of the photographs, briefs and other inputs you provide ("Inputs"). You grant FLOOR 1 LTD a worldwide, non-exclusive, royalty-free licence to host, copy, transmit and process Inputs for the limited purpose of providing the Service to you, including running them through our AI providers under contract.

You also retain ownership of the outputs we generate for you ("Outputs"). Outputs are licensed to you for personal and commercial use subject to these Terms and the Content License. Flooridoes not claim copyright in your Outputs.

5. AI output disclaimer

AI material previews can differ from physical samples in colour, gloss, scale, grain and lighting response. You acknowledge and agree that: (a) you will not use a Floori preview as a substitute for a real physical sample obtained from the brand or merchant; (b) Flooripreviews are not, and must not be treated as, a building specification, a contract drawing, a structural assessment, a moisture or load-bearing evaluation, an electrical layout, or any other regulated professional service; and (c) you are solely responsible for verifying the suitability of any material before purchase or installation. See the AI Disclaimer for detail.

6. Acceptable use

You agree to use the Service only for lawful purposes consistent with the Acceptable Use Policy. In particular, you must not use the Service to impersonate registered building-material brands, to generate images of properties you do not own and have no authorisation to use, to circumvent rate limits, to train competing models on Outputs, or to do anything that violates intellectual property, privacy or sanctions laws.

7. Our intellectual property

All software, models, branding, copy and design comprising the Service are owned by FLOOR 1 LTD or our licensors and are protected by copyright, trade-mark and other laws. We grant you a limited, revocable, non-transferable licence to use the Service in accordance with these Terms.

8. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if we suspect fraud or abuse, or where required by law. You may close your account at any time. Sections that by their nature should survive termination — including ownership, disclaimers, indemnity, governing law and dispute resolution — survive.

9. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, FLOOR 1 LTD disclaims all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, accuracy and non-infringement.Floori does not warrant that AI Outputs are accurate or that the Service will be uninterrupted, secure or error-free.

10. Limitation of liability

To the maximum extent permitted by law, FLOOR 1 LTD's aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (a) one hundred US dollars and (b) the fees you paid us in the twelve months immediately preceding the event giving rise to the claim. FLOOR 1 LTD is not liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost goodwill, lost data or procurement of substitute services. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold harmless FLOOR 1 LTD, its directors, employees and agents from and against any claims, damages, losses, costs and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) Inputs that infringe third-party rights, (c) your misuse of Outputs, or (d) your unlawful conduct in connection with the Service.

12. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that consumers in the EEA, the United Kingdom or California may bring proceedings in the courts of their place of residence where mandatory consumer law so requires. We will try to resolve disputes informally before either party files a suit; please write to support@flooronepro.com first.

13. Changes to these Terms

We may revise these Terms from time to time. If a change is material, we will give active account holders at least 30 days' notice by email and on the site. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

14. General

These Terms (together with the linked policies) form the entire agreement between you and us about the Service and supersede prior understandings. If any provision is found unenforceable, the rest remains in full effect. Our failure to enforce a right is not a waiver. These Terms are personal to you; you may not assign them without our written consent. We may assign these Terms in connection with a merger, acquisition or sale of substantially all of our assets.

Contact: support@flooronepro.com.